Welcome to the Mackay, Isaac and Whitsunday suicide prevention resource list

Local suicide prevention services list

Navigating through a mental health crisis or supporting someone who is, can be overwhelming. To help you find the assistance you need quickly and efficiently, we’ve compiled a resource list of the suicide prevention services available to the Mackay, Isaac and Whitsunday regions.

Whether you’re facing an emergency or seeking long-term support, our resource list is designed to give you access to the help you need when you need it.

Have the local list of services available at your fingertips and download the Grapevine Group app today. You can share it easily with those in need.

Emergency

Ambulance, Police & Fire Emergency Services

Call 000 in an emergency!

Visit your Local Emergency Department

Call 000 in an emergency!

Immediate Crisis

Mackay Division of Mental Health & AODS

24/7 FREE service for adults and youth

LIFELINE Crisis Line

24/7 FREE phone crisis counselling. Online chat crisis counselling is available every night.

Suicide Call Back Service

24/7 FREE phone and online chat counselling service available for those at risk of suicide, carers and bereaved.

Kids Help Line

24/7 FREE crisis line. Online information for kids and parents.

Mensline

24/7 FREE crisis line. Online information for kids and parents.

DV Connect

24/7 FREE crisis line providing free counselling and practical assistance to women and their children experiencing Domestic and Family Violence.

Open Arms

24/7 FREE phone and online chat counselling service.

Your local doctor (GP)

Click to find mental health bulk billing doctors

Phone Counselling

LIFELINE Crisis Line

24/7 FREE phone crisis counselling. Online chat crisis counselling is available every night.

13YARN

24/7 FREE Aboriginal & Torres Strait Islander crisis support line. Talk with an Aboriginal or Torres Strait Islander Crisis Supporter. It’s a safe place to have a yarn.

Suicide Call Back Service

24/7 FREE phone and online chat counselling service available for those at risk of suicide, carers and bereaved.

PANDA – Perinatal Anxiety and Depression

FREE phone counselling for perinatal anxiety and depression, Monday to Friday 9am to 7.30pm. Visit their website to find a a range of programs to support women, men and their families and to raise awareness in the community.

Open Arms

24/7 FREE phone and online chat counselling service.

Family Drug Support

24 /7 Phone counselling. Family Drug Support aims to assist families dealing with drug issues.

Parentline QLD & NT

FREE phone counselling from 8am to 10pm every day

ADIS Alcohol & Drug Information Service

24 /7 FREE helpline

Gambling Helpline

24/7 FREE confidential gambling help service offering phone and online counselling support.

QLIFE Gay & Lesbian / LGBTQI Counselling

FREE phone support for the LGBTQI community, 3pm to midnight every day. Counselling and referral service for people who are lesbian, gay, bisexual, trans, and/or intersex.

Sexual Assault Helpline

Phone support and counselling to anyone – women, men and young people – who have been sexually assaulted or abused.

National Debt Helpline

FREE Trained financial counsellors will assess your situation over the phone and provide you with free advice to help. If your matter is more complex, they can refer you to your closest face-to-face financial counselling service. Open Monday to Friday 9.30am to 4.30pm.

Standby Support After Suicide

24/7 FREE community crisis response to families, friends and associates who have been bereaved through suicide. StandBy respects, understands and supports the health and wellbeing of people bereaved by suicide. Their service is available for you regardless of where or when your loss occurred. StandBy will travel to you.

Face to Face Counselling

Selectability

FREE specialist mental wellbeing practice – Wellways program, carer education and counselling.

Headspace Mackay

FREE youth mental health services for 12 to 25 years.

Lifeline Mackay-Whitsunday

Face-to-face counselling service.

Centacare

Individual and family counselling

Domestic Violence Resource Service

FREE range of services for women and children who have experienced domestic and family violence.

ATSICHS Aboriginal Torres Strait Islander Community Health Service

A holistic health service for Aboriginal and Torres Strait Islanders.

ATSICHS Social & Emotional Wellbeing Unit, Regional Tackling Smoking Team, Healthy Lifestyle team

A holistic health service for Aboriginal and Torres Strait Islanders.

Relationships Australia

Family dispute resolution (mediation) and a range of family and community support and education programs.

Mackay Women’s Services

Counselling, emergency relief and parenting help for women. Classes, social groups, and workshops for women’s health and emotional wellbeing.

Standby Support After Suicide

24/7 FREE community crisis response to families, friends and associates who have been bereaved through suicide. StandBy respects, understands and supports the health and wellbeing of people bereaved by suicide. Their service is available for you regardless of where or when your loss occurred. StandBy will travel to you.

National Debt Helpline

FREE Trained financial counsellors will assess your situation over the phone and provide you with free advice to help. If your matter is more complex, they can refer you to your closest face-to-face financial counselling service. Open Monday to Friday 9.30am to 4.30pm.

Youth Services

Headspace Mackay

FREE youth mental health services for 12 to 25 years.

Mackay Division of Mental Health & AODS

24/7 FREE service for adults and youth

YIRS One Stop Youth Shop Inc.

FREE support and advisory service for 12 to 25 year olds.

Kids Help Line

24/7 FREE crisis line. Online information for kids and parents.

Indigenous Services

ATSICHS Aboriginal Torres Strait Islander Community Health Service

A holistic health service for Aboriginal and Torres Strait Islanders.

ATSICHS Social & Emotional Wellbeing Unit, Regional Tackling Smoking Team, Healthy Lifestyle team

A holistic health service for Aboriginal and Torres Strait Islanders.

Referral Services

YIRS One Stop Youth Shop Inc.

FREE support and advisory service for 12 to 25 year olds.

QLIFE Gay & Lesbian / LGBTQI Counselling

FREE phone support for the LGBTQI community, 3pm to midnight every day. Counselling and referral service for people who are lesbian, gay, bisexual, trans, and/or intersex.

Isaac Navicare

FREE mental health referral service for people living and working in the Isaac region. Has a Supported Telehealth facility at our Moranbah hub. Linking people with the most appropriate mental health and wrap around supports based on urgency, area of need, and financial circumstances. Monday to Friday 9am to 4pm.

Commonwealth Respite and Carelink

24/7 Respite and referral

Bereaved by Suicide Services

Standby Support After Suicide

24/7 FREE community crisis response to families, friends and associates who have been bereaved through suicide. StandBy respects, understands and supports the health and wellbeing of people bereaved by suicide. Their service is available for you regardless of where or when your loss occurred. StandBy will travel to you.

Suicide Call Back Service

24/7 FREE phone and online chat counselling service available for those at risk of suicide, carers and bereaved.

Local Support Groups

Support After Suicide – Whitsundays

Whitsundays support group hold regular meeting. This group is a branch of SOSBSA Survivors of Suicide Bereavement Support Association.

Carer Support Services

Commonwealth Respite and Carelink

24/7 Respite and referral

Selectability

FREE specialist mental wellbeing practice – Wellways program, carer education and counselling.

Suicide Prevention Training

Grapevine Group

FREE LivingWorks 3-hour safeTALK alertness training.

Run for MI Life

FREE LivingWorks Asist 2-day intervention training.

LivingWorks Australia

Online suicide prevention training.

Online Services

Suicide Call Back Service
SANE Australia
Lifeline
Black Dog Institute
Australian Indigenous Health Infonet
Beyond Blue
Queensland Health Mental Health

Mental Health Phone Apps

Grapevine Group

Download the Grapevine Group app to have this list at your fingertips and book your suicide prevention training.

TUF Minds Life Rescue

This app to guide you when the risk of suicide is present. Help for yourself or to understand the steps you can take to provide support.

Isaac Community Connect App

This app provides everything Clermont, Coppabella, Dysart, Glenden, Middlemount, Moranbah and Nebo has to offer in the palm of your hand. It includes details about medical services, after hours medical services, unique experiences, community events, facilities and services, local businesses, accommodation and more.

Download your copy of this Suicide Prevention Resource List